Return and Refund Policy

1. Introduction
At PrimeBrick, we strive to provide high-quality property investment consultation and advisory services. As our services involve strategic planning, market research, and personalized investment guidance, we have a specific policy regarding returns and refunds.

By engaging with our services, you agree to the terms outlined in this Return and Refund Policy.

2. Services Covered Under This Policy
This policy applies to:

✅ Consultation Services – Initial investment strategy discussions and market assessments.
✅ Investment Advisory Services – Personalized investment plans and recommendations.
✅ Portfolio Management Guidance – Ongoing support for real estate investors.

Since these services involve expert consultation and customized insights, refunds are only applicable under specific conditions outlined below.

3. Cancellation Policy
If you need to cancel a scheduled consultation or service, please notify us as soon as possible. Our cancellation policy is as follows:

📌 Cancellations within 24 hours of booking – Full refund available.
📌 Cancellations 24+ hours before the scheduled consultation – Partial refund (excluding administrative fees).
📌 Cancellations after services have been rendered – No refunds available.

All refund requests must be submitted via email at [email protected].

4. Refund Policy
Refunds are issued under the following conditions:

✅ If a scheduled consultation cannot be provided due to a PrimeBrick representative’s unavailability, a full refund or rescheduling option will be offered.
✅ If a client is unsatisfied with the service and provides valid reasons within 48 hours of the consultation, we will review the case and determine if a partial refund applies.
✅ Refunds are not issued for completed advisory services, as they involve research, analysis, and professional recommendations.

Refund requests will be reviewed on a case-by-case basis, and our team will respond within 7 business days of receiving a request.

5. Exceptions and Non-Refundable Services
The following services are non-refundable:

🚫 Completed consultations and reports – Since our consultations provide valuable insights, refunds cannot be granted once the session is complete.
🚫 Third-party services – If any investment involves external legal, financial, or real estate services, refunds are subject to those providers’ policies.
🚫 Failure to Act on Advice – We are not responsible for investment outcomes based on recommendations provided.

6. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:

1️⃣ Email us at [email protected] with the subject line "Refund Request."
2️⃣ Provide details – Include your full name, service purchased, date of service, and reason for the refund request.
3️⃣ Wait for review – Our team will assess your request and provide a response within 7 business days.

Approved refunds will be processed using the original payment method within 10 business days.

7. Changes to This Policy
PrimeBrick reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on this page with the last updated date.

8. Contact Information
For inquiries regarding our Return and Refund Policy, please contact us:

📍 Address: 40 1st Ave, Glenlily, Cape Town, 7500, South Africa
📞 Phone: +27 641 457 478
📧 Email: [email protected]